- Guwahati, Assam
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Terms and Conditions
Welcome to Health AI. By accessing and using our website (https://healthai.care), you agree to be bound by these Terms and Conditions, which govern the relationship between you (the user) and Health AI. If you do not agree to these terms, please do not use our platform.
1. Introduction
Health AI is a comprehensive healthcare platform offering teleconsultations, AI-driven healthcare support, online medicine delivery, diagnostic services and access to a network of healthcare providers. The services provided through our platform are regulated by the applicable laws of India and international standards governing healthcare services, data privacy and online consultations.
2. Acceptance of Terms
By using the Health AI platform, you agree to:
- Be legally bound by these Terms and Conditions.
- Abide by all applicable laws, regulations, and guidelines pertaining to healthcare, including but not limited to the Telemedicine Practice Guidelines, 2020 issued by the Ministry of Health and Family Welfare, India.
- Follow international healthcare standards, including HIPAA (Health Insurance Portability and Accountability Act) for US users, and the GDPR (General Data Protection Regulation) for European users regarding data protection.
3. Services Overview
Health AI offers a variety of healthcare services, including but not limited to:
- Teleconsultation with licensed healthcare professionals.
- AI-Powered Pre-consultations, providing preliminary recommendations based on user inputs.
- Online Medicine Delivery via partnered pharmacies.
- Diagnostic Tests with sample collection services.
- Health and Medical Insurance Subscriptions from approved insurance providers.
- Mental Wellness Services and suggestions provided by certified professionals.
All services are delivered in compliance with the Information Technology Act, 2000 (India) and applicable healthcare laws.
4. User Responsibilities
When using Health AI services, you must:
- Provide Accurate Information: Ensure that all personal, medical, and payment information you provide is correct and up-to-date.
- Maintain Confidentiality: You are responsible for keeping your account information secure. Any unauthorized access or use of your account is your responsibility.
- Lawful Use: Use the platform only for lawful healthcare purposes and refrain from engaging in any activities that are abusive, defamatory, or illegal.
- Disclosure of Medical Information: You must provide accurate and complete medical history and symptoms to healthcare providers to receive proper advice and treatment.
5. Teleconsultation Services
Health AI facilitates online consultations with qualified, licensed doctors. However, users must understand the following:
- Limitations: Teleconsultations may not be able to provide a full diagnosis due to the lack of physical examinations. Users may need to visit a healthcare facility for further testing or follow-up.
- Prescriptions: Prescriptions are provided at the discretion of the consulting doctor and in compliance with the Drugs and Cosmetics Act, 1940 and related regulations.
- Video and Audio Consultations: Users must ensure they are in a private and quiet environment during consultations for confidentiality purposes.
6. AI-Powered Healthcare
Health AI uses advanced artificial intelligence to offer preliminary healthcare suggestions based on user-provided inputs. Please note:
- Non-Substitute for Professional Advice: AI recommendations are designed to assist but do not replace a qualified healthcare professional’s judgment. Always consult with a licensed doctor for medical advice.
- Data Use: All data provided to the AI system is treated in accordance with applicable data privacy laws (see Section 11 on Data Privacy).
7. Payment and Cancellation Policies
- Payments: Payments for consultations, diagnostic services, and medicine delivery must be made through the platform’s secure payment gateways.
- Refunds: Refund policies are governed by the terms of each healthcare provider and service booked. Cancellations and refunds are subject to the policies outlined at the time of booking.
- Transaction Failures: Health AI is not responsible for transaction failures due to issues beyond our control (e.g., network failures, third-party gateway errors).
8. Prescription and Medicine Delivery
Health AI partners with certified pharmacies to deliver prescription medications. The following terms apply:
- Prescription Validity: Prescriptions generated during teleconsultations are only valid for certain medications as per Indian laws, and Health AI follows the guidelines of the Telemedicine Practice Guidelines, 2020 for e-prescriptions.
- Medicine Delivery: Health AI is not liable for delays, wrong deliveries, or pharmacy errors once medicines leave our partner pharmacies. Users should verify the medication upon receipt.
9. Diagnostic Services
Health AI partners with accredited diagnostic laboratories for lab testing services. Users can:
- Schedule diagnostic tests with home sample collection services.
- Receive digital reports within a stipulated time.
Health AI is not responsible for delays in report generation or inaccuracies in test results due to third-party labs.
10. Liability and Indemnity
- Healthcare Service Providers: Health AI connects users with independent, certified healthcare professionals. We do not endorse or take responsibility for the accuracy of the advice provided. All healthcare services are the responsibility of the professionals.
- No Guarantee of Outcome: Health AI does not guarantee specific outcomes from the healthcare services provided. We disclaim all liability related to the treatment or advice received.
- Limitation of Liability: To the fullest extent permissible under applicable law, Health AI will not be liable for any indirect, incidental, or punitive damages arising from the use of the platform or services.
11. Data Privacy and Confidentiality
Health AI respects your privacy and handles your data in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and international data protection regulations such as GDPR and HIPAA. Key points include:
- Data Collection: Health AI collects user data (such as health records, prescriptions, and consultation history) to provide personalized services.
- Data Use: Data is used strictly for healthcare-related purposes and shared only with healthcare providers involved in your treatment.
- Security Measures: We employ industry-standard security measures to protect user data against unauthorized access.
For more information, please review our [Privacy Policy].
12. Intellectual Property
All content, design, and software used on the Health AI platform, including text, images, and trademarks, are the intellectual property of Health AI or its licensors. Users may not copy, distribute, or otherwise exploit content without written permission.
13. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of India. Any disputes arising from the use of Health AI services will be subject to the jurisdiction of courts in India. International users must also comply with the healthcare and data protection laws of their respective countries.
14. Modifications to the Terms
Health AI reserves the right to modify these Terms and Conditions at any time. Users will be notified of any changes, and continued use of the platform after updates constitutes acceptance of the modified terms.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
- connect@healthai.care
- Guwahati, Assam
