- Guwahati, Assam
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Introduction
Health AI (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our platform at https://healthai.care. By accessing and using Health AI services, you consent to the practices described in this policy.
We comply with the applicable healthcare and privacy regulations of India, including the Information Technology Act, 2000, the Telemedicine Practice Guidelines, 2020, and internationally applicable privacy laws like the GDPR and HIPAA.
1. Information We Collect
We collect various types of personal and non-personal information to provide a seamless and personalized healthcare experience.
1.1 Personal Information
Personal information is any information that identifies you as an individual, including:
- Identity Data: Name, gender, date of birth and demographic details.
- Contact Data: Email address, phone number and postal address.
- Health Data: Medical history, symptoms, diagnoses, prescriptions, treatment plans and consultation records.
- Financial Data: Payment details, including credit/debit card information and billing address.
1.2 Non-Personal Information
We may also collect non-personal information automatically through the use of cookies and tracking technologies, such as:
- IP Address
- Browser and Device Information
- Usage Data: Pages visited, time spent and other analytical information.
2. How We Use Your Information
The personal information we collect is used for a variety of purposes, including:
2.1 Healthcare Services
Personal information is any information that identifies you as an individual, including:
- Facilitating teleconsultations and video consultations with licensed healthcare professionals.
- Managing and delivering healthcare services such as diagnostic testing and online prescriptions.
- Offering AI-based healthcare recommendations and pre-consultations.
2.2 Service Enhancements
- Personalizing user experience based on health data, preferences and usage history.
- Developing and improving our AI systems and service delivery.
2.3 Communication
- Sending appointment confirmations, diagnostic reports and prescription updates.
- Providing health tips, reminders and wellness recommendations.
- Sending promotional offers and service updates, with your consent.
2.4 Compliance and Legal
- Complying with Indian regulations and international healthcare laws, such as the Telemedicine Practice Guidelines, 2020, HIPAA, and GDPR.
- Maintaining records as per legal requirements and responding to legal requests or obligations.
3. Data Sharing and Disclosure
We prioritize the confidentiality and protection of your data. However, we may share your information with third parties in the following scenarios:
3.1 Healthcare Providers
We share your health-related information with licensed doctors, specialists and healthcare facilities to facilitate consultations, treatments, and prescriptions.
3.2 Third-Party Service Providers
We engage trusted third parties to assist with:
- Payment Processing: Secure transactions through PCI DSS-compliant gateways.
- Diagnostic Services: Partnered laboratories for testing services.
- Pharmacies: To deliver prescribed medications.
3.3 Legal Obligations
We may disclose personal information to comply with legal requirements, court orders, or government requests as mandated by Indian laws such as the Information Technology Act, 2000 and Drugs and Cosmetics Act, 1940.
4. Data Protection and Security
At Health AI, we implement robust security measures to protect your personal and health data from unauthorized access or disclosure. This includes:
- Encryption: We use encryption protocols to safeguard sensitive data in transit and at rest.
- Access Control: Only authorized personnel, healthcare providers, or service partners can access your data, ensuring the highest level of confidentiality.
- Security Audits: Regular audits and assessments are conducted to ensure compliance with ISO 27001 and industry standards.
While we take all reasonable steps to protect your data, no system is entirely secure. We encourage users to maintain strong passwords and practice caution when sharing personal data.
5. Cookies and Tracking Technologies
Health AI uses cookies and similar technologies to improve user experience and monitor platform performance. Cookies help us:
- Personalize user experiences based on preferences and past interactions.
- Collect analytical data for service improvements and bug fixes.
- Deliver targeted advertisements and offers relevant to your health needs.
You can manage cookie settings through your browser, but disabling cookies may limit some functionalities of our website.
6. Data Retention
Health AI retains your personal data only as long as necessary to provide healthcare services or as required by law. For instance:
- Medical Records: Retained as per the guidelines set forth by the Ministry of Health and Family Welfare, India.
- Payment Information: Stored for auditing and regulatory compliance.
After the required retention period, we ensure that your data is securely deleted or anonymized.
7. International Data Transfers
For users outside India, Health AI may transfer your personal data to India where our servers are located. We take all reasonable steps to ensure that such transfers comply with applicable laws, such as the GDPR for European Union residents and HIPAA for US users.
8. Your Rights
As a user of Health AI, you have the following rights concerning your personal data:
8.1 Right to Access
You may request access to your personal and health-related information at any time by contacting us through your account dashboard or customer support.
8.2 Right to Correct
You can request the correction of any inaccurate or incomplete information to ensure the accuracy of your health records.
8.3 Right to Delete
You can request the deletion of your personal data, subject to legal and regulatory obligations.
8.4 Right to Withdraw Consent
You may withdraw your consent for the collection and use of your data, though this may affect the availability of certain services.
9. Children’s Privacy
Health AI services are not directed at children under 18 years old. We do not knowingly collect personal data from minors without parental consent. If you believe that we have inadvertently collected such information, please contact us for its immediate deletion.
10. Amendments to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal or regulatory requirements, technological advancements, or our business practices. When we make significant changes, we will notify you via email or a prominent notice on our website.
11. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and any disputes will be subject to the exclusive jurisdiction of the Indian courts.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the protection of your personal data, please contact us at:
- connect@healthai.care
- Guwahati, Assam
